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Five digit number on setup

spiderspun1
Level 2

Could someone help me 

I don’t put in that five digit code at first setup. It was there. I passed off the headset to another person to set it up for me , but they didn’t see it. 
so I’m needing to know if there is a way through settings or something to find the number before putting the device back to factory settings. I’ve been fighting with this issue for a few weeks 

thanks

1 ACCEPTED SOLUTION

Accepted Solutions

OculusSupport
Community Manager
Community Manager

Hey there spiderspun1. We know what it can feel like when you want to play a game, only to be stuck pairing your headset to your phone. Let's turn that frown upside down!

 

When you start this:

  • Go to your Oculus app in your smart phone and login with your credentials
  • Make sure both the headset and phone are on v 42 and the same wi-fi network
  • If your phone doesn't see the headset, clear your Bluetooth cache
  1. To do this, open Settings, and then swipe to and tap Apps.
  2. Tap the Sort icon (the down arrow with three vertical bars), then tap Show system apps.
  3. Tap OK and all the system apps will appear in the list.
  4. Tap Bluetooth, tap Storage, and then tap Clear data. Tap OK to confirm.
  5. You can also forget the headset device and set up as if from the beginning

We have provided a link HERE to help as well. Don't hesitate to reach out if you still need help.

View solution in original post

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hey there spiderspun1. We know what it can feel like when you want to play a game, only to be stuck pairing your headset to your phone. Let's turn that frown upside down!

 

When you start this:

  • Go to your Oculus app in your smart phone and login with your credentials
  • Make sure both the headset and phone are on v 42 and the same wi-fi network
  • If your phone doesn't see the headset, clear your Bluetooth cache
  1. To do this, open Settings, and then swipe to and tap Apps.
  2. Tap the Sort icon (the down arrow with three vertical bars), then tap Show system apps.
  3. Tap OK and all the system apps will appear in the list.
  4. Tap Bluetooth, tap Storage, and then tap Clear data. Tap OK to confirm.
  5. You can also forget the headset device and set up as if from the beginning

We have provided a link HERE to help as well. Don't hesitate to reach out if you still need help.

spiderspun1
Level 2

Thanks for all the help to the five digit code. Problem solved