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Game can’t update

XxgamernamexX
Level 2

I cancelled an update on one of my games and now I can’t update it. When I try and play it it’s just a loading screen.

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey XxgamernamexX! We'd love to get you back into your game! We recommend uninstalling and reinstalling your game. Before uninstalling, please make sure that you have our Cloud Backup feature turned on in order to save your game's progress and high scores! Follow the link here: Oculus Cloud Backup to find out more about the Cloud Backup feature! If you are unable to uninstall the game, please factory reset your headset. Steps for factory resetting your headset can be found in the article linked here: How to Factory Reset

 

We hope this helps! If the issue still persists after completing the factory reset, please consider sending us a private message and we can continue with more troubleshooting steps! Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.