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Games disappeared

Level 2

My boyfriend ( I'm a girl,his name is associated to my email in this) bought an occulus and when we set it up using the app it accidentally linked my Facebook to his icculus. I emailed back and fourth with tech support trying to fix it a few weeks ago. Nothing changed. He was still using it. Randomly yesterday after playing it for an hour he went back and both his games were gone. Can anyone help? I have such a hard time getting results from occulus support. I'm thinking it'll be worse because it's a weekend unfortunately.