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Games involving the VR hand tracking feature lag/crash intensely

Evan859
Level 2

Hi, I recently purchased a VR Oculus Rift. 

 

I have spent over 7 hours today trying to set it up properly, and everything seems to be working unless I play a game, for example the first contact game that appears in your library straight away.

 

When I play a game such as the first contact game, my headset freezes in a certain position, and I can only look up and down, my ingame hands freeze in place and do not move at all.

 

I have tried everything to make it work, including:

 

Battery replacements (taken out for over a minute then put back in)

USB port changes

Multiple sensor adjustments (I have 2 sensors)

Reinstalling the Oculus software

Re-pairing the controllers

 

My PC is definitely VR ready, it is well over the specific requirements to run pretty much any VR game.

 

I can run games that don't involve hands, like the dreamspace game extremely well with no issues.

 

Is there a fix to this problem I haven't tried yet?

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey, thanks for taking the time to troubleshoot this issue on your own. We'd definitely like to take a further look into this, can you please click here to submit a ticket and include your Oculus Diagnostics Logs? Much appreciated.