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Green vertical line led to green static and now it wont turn on

LostLust
Level 2

I was playing today with my Quest 1 headset using Oculus Link, when I stumbled into a problem, a green vertical line appeared randomly, and it was there for a while, sometimes disappearing, until it finally disappeared, just to be greeted by static green and black lines. I turned off the headset, and when I turn it on now, I hear the boot up sound, but I just see a near-instant white flash before there's nothing there.

Things I've already tried doing: Factory resetting, force shutting it down, charging it again.

This is new since I was using my headset just fine yesterday, and the day before, nothing of the sort has happened with the 2 years of using the headset.

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there, @LostLust! We're sorry to hear your headset had these issues while using Link to enjoy PCVR. Having a headset that doesn't turn back on after these issues can definitely be cause for concern, so we want to lend a hand in getting this resolved.

 

We appreciate you listing out what troubleshooting steps you've tried so far. Keeping those in mind, we'd like for you to now reach out to our support team with the details you've provided here. One of our agents will be glad to look into your options with you. You can get in contact with our team here, and we hope to hear from you soon!