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Guardian problem

Klarik79
Honored Guest

Hi. I'm having issues with my guardian. When i touch my controller to the floor to set the floor level the level rises up when I stand up and therefore raises the floor level to knee height. Any help would be appreciated. Ty.

1 REPLY 1

TheAntiSocializer
Meta Quest Support
Meta Quest Support

 

@Klarik79 Heyoo, hope you're well. Guardian issues are pretty discouraging, but I'd love to try and help you out! 

 

As for just gathering some knowledge on this, could you answer the following:

 

  • Which headset are you using?
    • If Quest/2 are you using it standalone, or with a PC?
  •  When did you first notice the floor level issue?
  • Have you tried any troubleshooting already?
    • If so, could you list them out?(Just to make sure you're not repeating anything)

 

Also, just to take a bit of caution, could you try rebooting the headset with the boot menu:

 

  1. Turn off the headset.
  2. Hold the Power and Volume Down(-) buttons together until the boot menu loads.
  3. Use the Volume Buttons to highlight Boot Device and press the Power Button.

 

Looking forward to your update! 

 

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