06-02-2022 05:21 PM
It starts on the computer but never gets past the loading screen on my quest 2.
Solved! Go to Solution.
06-03-2022 12:31 PM
Have you opted in to the beta of steam vr, there are updates that fix air-link issues.
06-03-2022 12:21 PM
Hello BogJuan. We are troubled to hear that your having a difficult time launching Half Life Alyx. We're happy assist you with this issue and get you back to the world of VR.
One of the things we can try is uninstall and reinstalling the app. That has been proven to work with particular issue.
The next thing we can try is restarting your headset. If the issue persist please reach out again. We're here to help!
06-03-2022 12:31 PM
Have you opted in to the beta of steam vr, there are updates that fix air-link issues.
06-03-2022 12:57 PM - edited 06-03-2022 12:58 PM
@BogJuan If other SteamVR games work fine then so should HLA imho. If you cannot troubleshoot this out yourself try contacting Steam support I guess.
Works fine for me with both Link and Air Link btw.
06-03-2022 01:50 PM
That did it! Thanks!
06-03-2022 01:55 PM
We're excited to hear that your issue was resolved!
07-29-2023 11:31 AM
for me it dose not work at all please help
07-29-2023 01:37 PM
Hey there, @Valcondes. We understand how concerning this would be for the game to not work via Air Link, and we'd be glad to help. Have you tried out the steps listed previously for Bogjuan by chance? If not, give those a try and let us know how it goes. If it doesn't help then we'll look into what we should try next. We'll be looking forward to hearing back from you!
07-29-2023 01:51 PM
Yeah i have tried EVERYRHING! I just gave up and refunded it im so mad.
07-29-2023 01:58 PM
For sure. If there's ever anything else we can help out with or if you have any questions that we could answer, please feel free to reach out to us again.