Heya, so after a few years on this forum and helping what must be a hundred people now with their issues I have compiled a few checklists and tips on how to get your Oculus Rift installed and working. This list is by no means exhaustive but might help.
Disable Antivirus/Anti Malware
Although not every antivirus program will block the setup, many like BullGuard and MalwareBytes are very sensitive to any system changes, remember, this is not like installing a game. The app needs to create services, a special windows user, firewall rules, permissions etc to function properly.
Bullguard is also known to block the setup’s ability to connect to Oculus servers. Unless you know how to properly configure inbound/outbound rules and other settings, disable or uninstall the antivirus during the main setup. I know it's a pain but it accounts for 90% of setup issues. Some users have reported that only by completely uninstalling Bullguard the setup will complete.
Also to note BullGuard is known to prevent the proper operation of the Oculus App after setup, it can prevent games from installing, even if added to the exceptions list.
If you don’t have antivirus installed you are probably using windows built in Defender, disable that temporarily during setup (including protected folders)
Make sure you have at least 60GB free on the system drive and that the drive is NOT a dynamic drive
Although after installation the Oculus App measures at roughly 11GB, it needs the extra space to complete setup procedures, such as uncompressing of files. So even though 14 is recommeneded by the setup, let's be on the safe side.
If you wish to install to a drive other than the setup drive please follow these instructions
Note: As with most software setups on windows, installing to a drive other than C will still result in some data being installed on C, esp in either Document and AppData folder.
Unplug any non-essential USB devices during setup
The Rift can draw quite a bit of power over USB, to avoid any issues with no image during setup unplug any USB devices that are not necessary, basically keep everything to a minimum. See some troubleshooting tips below.
Make sure you are running as clean session of windows as possible
Some people experience issues during setup while windows is running background applications such as:
Make sure you are up to date!
Make sure you have all the updates installed such as:
Some ISP’s cache the setup files
Some ISP’s are known to cache the setup files the software is trying to download, this can cause the “chunks” to become corrupted and prevent the setup from completing. I have seen this in New Zeland and Australia, in such a case using a VPN and connecting to a country next to you solves the issue.
Do not run the setup file by forcing it AS ADMIN, this will cause issues
What if nothing works and I cannot get Setup to start the “Setting up your Rift” portion?
Several users have found out that their Windows User profile is the culprit, as an experiment, it is a good idea to create a new admin windows user, make sure it is a LOCAL user, not one associated with your Microsoft cloud login and try and run the setup from there.
I have followed ALL the checklists but the setup gets stuck at the end
If you REALLLLLLLLLLY did all the checklists and still no go, you may try this method several users have found to work
What if my Rift is not being recognised or I am not seeing an image (but I get sound) during setup:
Try moving the USB connections around, for example, move the sensors to USB 2.0 ports and leave the Rift in USB 3.0 .. you might not have enough power coming in through your USB ports.
Try plugging the rift via a DisplayPort using a dongle.
Unplug any secondary monitors you have.
Make sure you are not running any screen streamers or remote desktop software in the background
Try a downgraded version of the GPU drivers such as:
For Laptops: Many laptops are incompatible with the rift, this is because the HDMI port is wired to the Intel CPU, and not to the GPU and/or not enough power is being delivered through the USB ports.
Known possible workarounds are:
If you have tried all the above and are still unable to install please contact Official Oculus support:
It may be a good idea to collect your logs and attach them to your ticket.
Here is how to do it:
If you have any more to add please do so bellow and ill compile them in.
afternoon, I’m having trouble starting the oculus.exe, since the Rift Core 2.0
beta has been installed (before the oculus was working perfect), I get the
message “OVRServer_x64 … has stopped working”, and if I attempt to start the
program I get “We’re having trouble starting oculus” error. I have tried repair
and uninstall the software but that doesn’t solve the problem. Do you have any ideas what is causing this? By the way I have windows 7.