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Headset can’t connect to my phone

Level 2

So at first I was having problems with the tracking and when I was playing the screen was just black and The boundary would appear if I went to close I tried to find the fix to this and everything I tried failed, so I tried the final thing which was a factory reset which I didn’t want to do because I would have to download all my games again but push came to shove and I ran out of options. Now I think the tracking is back to normal but I’m stuck on the screen where it tells me a code to put into my phone but when I enter the code on the oculus app an error occurs and nothing happens if anyone knows how to fix this then let me know.

P.s. I have an oculus quest