07-27-2022 11:46 AM
I need help with the tracking on my oculus and the remotes are not connecting
07-29-2022 11:41 AM
Hey there!
We appreciate you taking the time to reach out to us today. We noticed you're experiencing issues with your headset not tracking properly and on top of that you stated your remotes are not connecting. Just so that we're on the same page are you talking about your touch controllers?
Even so we're here to ease you of this stress and step in. We understand how this can be a hinderance in your VR experience, so let's get straight to work!
Every so often, our gamers can run into this issue for a various of reasons. We will go ahead and go through them and how we can fix it down below:
If you need any assistance on these process provided, please don't hesitate to update us. Our priority is to make sure you're taken care of and back enjoying in the Meta verse!
Always here to help!
07-30-2022 11:49 AM
Hey there!
We hope all is well with you today. We wanted to check in with you and see if you're still experiencing 'tracking' errors. You also stated your remote is not connecting with each other at the moment, are you still having issues with this?
We want your experience in the Metaverse to be a grand one, so feel free to update us.
Always here to help!