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How can I contact support? Its been a week since i received an online ticket with no response

Level 2

I received my oculus in early February and absolutely loved the product.  However three weeks into use, my oculus display has become damaged and displays all sort of graphical errors now.  I did not do anything to the oculus in the form or dropping it or exposing it to liquid or extreme temperatures and believe I used it like it was intended to be used.  I'm looking for a replacement, however I have not received any response to my support ticket in over a week.  Is there another way to contact oculus beside the online ticket?  Thank you for any help.