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How to request a refund?

All the instructions I can find online say to start by tapping the settings icon in the bottom menu of the Oculus app, but there is no such icon.  All I see are Home, Store, Social, Devices, and Alerts.  I guess it got removed recently.  I've looked through all the menus in the app but I can't find the purchase history.  So what is the current process for requesting a refund for a purchased game?

1 ACCEPTED SOLUTION

Accepted Solutions

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hi @walter.brameld.4 please follow the instructions below:

 

  1. Open the Oculus App
  2. Click on your Avatar Icon in the top left
  3. Select "Purchase History"
  4. Find the game you want to refund and click on the 3 dots and select request refund.

 

I hope the above steps help.

View solution in original post

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hi @walter.brameld.4 please follow the instructions below:

 

  1. Open the Oculus App
  2. Click on your Avatar Icon in the top left
  3. Select "Purchase History"
  4. Find the game you want to refund and click on the 3 dots and select request refund.

 

I hope the above steps help.

View solution in original post