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I bought a game and did not get it

Level 2

Hello yesterday day I bought a game ( The walking dead saints and sinners ) for my Oculus quest 2 and i it did not give me the game and the app took my money. Yesterday I tried all day to get my money back or the game but when support checked it said I made no Purchases for that game but I have a cash app receipt and I made no other Purchases on that app