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I need help with referral credit.

Leon3rd
Level 2

I sent a referral to my son for oculus 2. The following week I brought him an oculus 2. After receiving it, he setup his device and responded to his referral. When he did the response he got was he's already have an oculus account and isn't eligible for credit. Who and how can I contact Oculus to get this straighten out. I keep running into a brick wall to resolve this. Thanks in advance for any help. 

 

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there, Leon3rd! We know referral issues can be pretty discouraging and would love to provide some assistance! For future reference with how our referral program works; you would send the link to your friend to create a new Oculus account through. After, they would purchase a new Quest 2 from us or an authorized retailer. Upon headset activation with the new account, they would receive the credits right away. Whereas, you would receive yours within the next 30 days.

 

If you believe everything was followed correctly, feel free to hit up our PMs for a deeper dive into your missing referral credits issue as we will need to gather some sensitive information. 

 

To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message.