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IOS App Syncing not working?

Level 2

I recorded me painting in vr, but when i try to access it on the IOS app it doesn't work. It shows me the video, but when i click on it it goes to a grey screen with a light grey symbol of a wifi symbol with an exclamation mark on it? I have good internet/wifi, and i'm not sure why this is happening. I really want atleast a picture of the end result of the painting, as it took around 2 hours to complete!


Community Manager
Community Manager

Hey emmalie_ak! We know media sync issues can be no fun, especially when trying to get your gameplay clips. We'd be more than glad to help out! 


For starters, could you please try the following steps:


  1. Log out of the Oculus mobile app.
  2. Reboot your headset:
    1. Turn the headset off.
    2. Hold the Power and Volume Down buttons until the boot menu loads. 
    3. Use the Volume Buttons to highlight Boot Device and press the Power Button.
  3. Log back into the Oculus mobile app.


If that doesn't seem to help, feel free to reach right back out for some other possibilities!