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Install Dawn.Setup.InstallDriversStep failed

RobinsonMJ
Level 2
Here's the twist:  I bought a DK2 years ago when they first came out to play with (I'm a developer).  I want to play with it again in Unreal Engine.  What do I need to do to get drivers and associated cabbages installed?  Is it "end of life" or is there a trick to getting it to work?

  • Install 'Dawn.Setup.InstallDriversStep' failed

Yes I've tried deleting appdata, program files, running as Administrator and no I'm not using Windows 10 with a Microsoft cloud account.

9 REPLIES 9

RobinsonMJ
Level 2

I
also turned off my antivirus (wtf) and then realised the C drive
doesn't have 60Gb free, so I tried to install onto my internal NTFS D
drive with the command line "OculusSetup /drive=D", which has 770Gb free. The message I get is "The drive you
selected doesn't meet the requirements for installation. Oculus
requires 15.3 GB on an internal NTFS drive".




Richooal
Level 12
Oculus also requires that the drive be "basic" not "dynamic".
i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.

RobinsonMJ
Level 2
OK I give up.  60Gb because "unzip space".  Unable to install it on an internal drive with enough space (it's NTFS, raided - but so what).  Nowhere mentioned on your website before I bother downloading 5Gb of god knows what.

Perhaps Oculus wants to have a think about hiring somebody competent to write a fucking installer.

jgklopfe
Level 4

My Story with 'Dawn.Setup.InstallDriversStep'
failed.



 Here is the install
problem that I experienced  and observed
in my “OclulusSetup.log” probably 50 times from early Dec 2020 until Feb 12,
2021.



[Error] [2/11/2021
8:21:38 PM] Process D :\Oculus\Support\oculus-drivers\oculus-driver.exe exited
with code -1 (failure).



[Debug] [2/11/2021
8:21:38 PM] Install 'Dawn.Setup.InstallDriversStep' failed.



[Warning] [2/11/2021
8:21:38 PM] Rolling back installation.



 



I worked on this problem
for nearly  two months. Tickets to Oculus
support were no help. They would respond quickly each time but they kept asking
me to do the same things over and over. I would get different support persons
and it seem that they would not read the history. Rather they would just tell
me to do the same things I had already done or ask me to run a trouble shooting
program (C:\Program Files\Oculus\Support\oculus-Diagnostics\OculusLogGatherer.exe).
However, I couldn't run that program because the installation didn't get far
enough to even install that program. I had tried everything that I could find
on Oculus Forum and Reddit formus that I could find.



Here are the various things
that I tried:



1)   
Shut off
anti-virus programs( I completely disable Microsoft Defender and WebRoot).



2)   
I ran the “Command Prompt” in administrator mode
with this command: “C:\OculusSetup.exe /drive=D” to try installing to my 1 TB D
drive.



3)   
Made sure my Quest 2 headset was not connected
during the installation



4)   
Completely updated Windows 10 at 20H2



5)   
I made sure no VPN was active



6)   
After each failure, I deleted all files and
folders having any Oculus data (I had read from other forums that was
necessary)



7)   
Supplied OculusSetup.Log,
OculusDrinverInstaller.log and MSINFO.Info, and Windows Update History.pdf files
Oculus support.



😎   
I had read someone got the same error from
having bad memory. I ran a full RAM memory test using “MemTest86” multiple set
of passing memory results.



9)   
Doing all the above, I also trying installing
from Windows Safemode



10) I
even tried installing using the Windows hidden Admin function



11)  I tried shutting down any hint  Microsoft Antivirus even using the "Local
Group Policy Editor" to fully disable it. I also shutdown Malwarebytes, stopped
all folder accesses to DropBox, etc, all team sharing programs using both the
task bar settings and using TaskManager .



Finally, the fix



I saw an obscure post on Reddit that someone thought that
they were able to resolve the problem by disconnecting all their computer peripherals,
(ie. all usb devices accept printer and mouse) and disconnecting any extra
monitors, etc.  They thought the problem
was an extra monitor connected.



The Fix:



1)     
 I
disconnected all peripherals accept a wireless USB mouse and keyboard and used
only 1 monitor instead of two monitors. This included no Oculus link cable
installed into the USB port.



2)     
I signed into Windows using a local account instead
of my Microsoft account



3)     
From the Microsoft Windows Security settings, I
shutdown Microsoft Virus and Threat Protection including (Real-time protection,
Cloud-delivered protection, Automatic sample submission, and Tamper
Protection). I also shutdown Firewall & network protections including
(domain network and private network)



4)     
I ran the Command Prompt using administrator
mode and ran this command line from the C:\ prompt. C:\OculusSetup.exe /drive=D    This was to install the program on my 1 TB
D drive instead of my smaller SSD C drive.  



The
installation finally completed successfully. I think steps 2 and 3 are important
(especially 3), but the solution was disconnecting all the computer peripherals
and only having the mouse, keyboard and just 1 monitor connected during the
installation

jgklopfe
Level 4

My Story with 'Dawn.Setup.InstallDriversStep'
failed.



 



Here is the install
problem that I experienced  and observed
in my “OclulusSetup.log” probably 50 times from early Dec 2020 until Feb 12,
2021.



[Error] [2/11/2021
8:21:38 PM] Process D:\Oculus\Support\oculus-drivers\oculus-driver.exe exited
with code -1 (failure).



[Debug] [2/11/2021
8:21:38 PM] Install 'Dawn.Setup.InstallDriversStep' failed.



[Warning] [2/11/2021
8:21:38 PM] Rolling back installation.



 



I worked on this problem
for nearly  two months. Tickets to Oculus
support were no help. They would respond quickly each time but they kept asking
me to do the same things over and over. I would get different support persons
and it seem that they would not read the history. Rather they would just tell
me to do the same things I had already done or ask me to run a trouble shooting
program (C:\Program Files\Oculus\Support\oculus-Diagnostics\OculusLogGatherer.exe).
However, I couldn't run that program because the installation didn't get far
enough to even install that program. I had tried everything that I could find
on Oculus Forum and Reddit formus that I could find.



Here are the various things
that I tried:



1)   
Shut off
anti-virus programs( I completely disable Microsoft Defender and WebRoot).



2)   
I ran the “Command Prompt” in administrator mode
with this command: “C:\OculusSetup.exe /drive=D” to try installing to my 1 TB D
drive.



3)   
Made sure my Quest 2 headset was not connected
during the installation



4)   
Completely updated Windows 10 at 20H2



5)   
I made sure no VPN was active



6)   
After each failure, I deleted all files and
folders having any Oculus data (I had read from other forums that was
necessary)



7)   
Supplied OculusSetup.Log,
OculusDrinverInstaller.log and MSINFO.Info, and Windows Update History.pdf files
Oculus support.



😎   
I had read someone got the same error from
having bad memory. I ran a full RAM memory test using “MemTest86” multiple set
of passing memory results.



9)   
Doing all the above, I also trying installing
from Windows Safemode



10) I
even tried installing using the Windows hidden Admin function



11)  I tried shutting down any hint  Microsoft Antivirus even using the "Local
Group Policy Editor" to fully disable it. I also shutdown Malwarebytes, stopped
all folder accesses to DropBox, etc, all team sharing programs using both the
task bar settings and using TaskManager .



Finally, the fix



I saw an obscure post on Reddit that someone thought that
they were able to resolve the problem by disconnecting all their computer peripherals,
(ie. all usb devices accept printer and mouse) and disconnecting any extra
monitors, etc.  They thought the problem
was an extra monitor connected.



The Fix:



1)     
 I
disconnected all peripherals accept a wireless USB mouse and keyboard and used
only 1 monitor instead of two monitors. This included no Oculus link cable
installed into the USB port.



2)     
I signed into Windows using a local account instead
of my Microsoft account



3)     
From the Microsoft Windows Security settings, I
shutdown Microsoft Virus and Threat Protection including (Real-time protection,
Cloud-delivered protection, Automatic sample submission, and Tamper
Protection). I also shutdown Firewall & network protections including
(domain network and private network)



4)     
I ran the Command Prompt using administrator
mode and ran this command line from the C:\ prompt. C:\OculusSetup.exe /drive=D    This was to install the program on my 1 TB
D drive instead of my smaller SSD C drive.  



The
installation finally completed successfully. I think steps 2 and 3 are important
(especially 3), but the solution was disconnecting all the computer peripherals
and only having the mouse, keyboard and just 1 monitor connected during the
installation

jgklopfe
Level 4

My Story with 'Dawn.Setup.InstallDriversStep'
failed.



 



Here is the install
problem that I experienced  and observed
in my “OclulusSetup.log” probably 50 times from early Dec 2020 until Feb 12,
2021.



[Error] [2/11/2021
8:21:38 PM] Process D :\Oculus\Support\oculus-drivers\oculus-driver.exe exited
with code -1 (failure).



[Debug] [2/11/2021
8:21:38 PM] Install 'Dawn.Setup.InstallDriversStep' failed.



[Warning] [2/11/2021
8:21:38 PM] Rolling back installation.



 



I worked on this problem
for nearly  two months. Tickets to Oculus
support were no help. They would respond quickly each time but they kept asking
me to do the same things over and over. I would get different support persons
and it seem that they would not read the history. Rather they would just tell
me to do the same things I had already done or ask me to run a trouble shooting
program (C:\Program Files\Oculus\Support\oculus-Diagnostics\OculusLogGatherer.exe).
However, I couldn't run that program because the installation didn't get far
enough to even install that program. I had tried everything that I could find
on Oculus Forum and Reddit formus that I could find.



Here are the various things
that I tried:



1)   
Shut off
anti-virus programs( I completely disable Microsoft Defender and WebRoot).



2)   
I ran the “Command Prompt” in administrator mode
with this command: “C:\OculusSetup.exe /drive=D” to try installing to my 1 TB D
drive.



3)   
Made sure my Quest 2 headset was not connected
during the installation



4)   
Completely updated Windows 10 at 20H2



5)   
I made sure no VPN was active



6)   
After each failure, I deleted all files and
folders having any Oculus data (I had read from other forums that was
necessary)



7)   
Supplied OculusSetup.Log,
OculusDrinverInstaller.log and MSINFO.Info, and Windows Update History.pdf files
Oculus support.



😎   
I had read someone got the same error from
having bad memory. I ran a full RAM memory test using “MemTest86” multiple set
of passing memory results.



9)   
Doing all the above, I also trying installing
from Windows Safemode



10) I
even tried installing using the Windows hidden Admin function



11)  I tried shutting down any hint  Microsoft Antivirus even using the "Local
Group Policy Editor" to fully disable it. I also shutdown Malwarebytes, stopped
all folder accesses to DropBox, etc, all team sharing programs using both the
task bar settings and using TaskManager .



Finally, the fix



I saw an obscure post on Reddit that someone thought that
they were able to resolve the problem by disconnecting all their computer peripherals,
(ie. all usb devices accept printer and mouse) and disconnecting any extra
monitors, etc.  They thought the problem
was an extra monitor connected.



The Fix:



1)     
 I
disconnected all peripherals accept a wireless USB mouse and keyboard and used
only 1 monitor instead of two monitors. This included no Oculus link cable
installed into the USB port.



2)     
I signed into Windows using a local account instead
of my Microsoft account



3)     
From the Microsoft Windows Security settings, I
shutdown Microsoft Virus and Threat Protection including (Real-time protection,
Cloud-delivered protection, Automatic sample submission, and Tamper
Protection). I also shutdown Firewall & network protections including
(domain network and private network)



4)     
I ran the Command Prompt using administrator
mode and ran this command line from the C:\ prompt. C:\OculusSetup.exe /drive=D    This was to install the program on my 1 TB
D drive instead of my smaller SSD C drive.  



The
installation finally completed successfully. I think steps 2 and 3 are important
(especially 3), but the solution was disconnecting all the computer peripherals
and only having the mouse, keyboard and just 1 monitor connected during the
installation

jgklopfe
Level 4

My Story with 'Dawn.Setup.InstallDriversStep'
failed.



 



Here is the install
problem that I experienced  and observed
in my “OclulusSetup.log” probably 50 times from early Dec 2020 until Feb 12,
2021.



[Error] [2/11/2021
8:21:38 PM] Process D :\Oculus\Support\oculus-drivers\oculus-driver.exe exited
with code -1 (failure).



[Debug] [2/11/2021
8:21:38 PM] Install 'Dawn.Setup.InstallDriversStep' failed.



[Warning] [2/11/2021
8:21:38 PM] Rolling back installation.



 



I worked on this problem
for nearly  two months. Tickets to Oculus
support were no help. They would respond quickly each time but they kept asking
me to do the same things over and over. I would get different support persons
and it seem that they would not read the history. Rather they would just tell
me to do the same things I had already done or ask me to run a trouble shooting
program (C:\Program Files\Oculus\Support\oculus-Diagnostics\OculusLogGatherer.exe).
However, I couldn't run that program because the installation didn't get far
enough to even install that program. I had tried everything that I could find
on Oculus Forum and Reddit formus that I could find.



Here are the various things
that I tried:



1)   
Shut off
anti-virus programs( I completely disable Microsoft Defender and WebRoot).



2)   
I ran the “Command Prompt” in administrator mode
with this command: “C:\OculusSetup.exe /drive=D” to try installing to my 1 TB D
drive.



3)   
Made sure my Quest 2 headset was not connected
during the installation



4)   
Completely updated Windows 10 at 20H2



5)   
I made sure no VPN was active



6)   
After each failure, I deleted all files and
folders having any Oculus data (I had read from other forums that was
necessary)



7)   
Supplied OculusSetup.Log,
OculusDrinverInstaller.log and MSINFO.Info, and Windows Update History.pdf files
Oculus support.



😎   
I had read someone got the same error from
having bad memory. I ran a full RAM memory test using “MemTest86” multiple set
of passing memory results.



9)   
Doing all the above, I also trying installing
from Windows Safemode



10) I
even tried installing using the Windows hidden Admin function



11)  I tried shutting down any hint  Microsoft Antivirus even using the "Local
Group Policy Editor" to fully disable it. I also shutdown Malwarebytes, stopped
all folder accesses to DropBox, etc, all team sharing programs using both the
task bar settings and using TaskManager .



Finally, the fix



I saw an obscure post on Reddit that someone thought that
they were able to resolve the problem by disconnecting all their computer peripherals,
(ie. all usb devices accept printer and mouse) and disconnecting any extra
monitors, etc.  They thought the problem
was an extra monitor connected.



The Fix:



1)     
 I
disconnected all peripherals accept a wireless USB mouse and keyboard and used
only 1 monitor instead of two monitors. This included no Oculus link cable
installed into the USB port.



2)     
I signed into Windows using a local account instead
of my Microsoft account



3)     
From the Microsoft Windows Security settings, I
shutdown Microsoft Virus and Threat Protection including (Real-time protection,
Cloud-delivered protection, Automatic sample submission, and Tamper
Protection). I also shutdown Firewall & network protections including
(domain network and private network)



4)     
I ran the Command Prompt using administrator
mode and ran this command line from the C:\ prompt. C:\OculusSetup.exe /drive=D    This was to install the program on my 1 TB
D drive instead of my smaller SSD C drive.  



The
installation finally completed successfully. I think steps 2 and 3 are important
(especially 3), but the solution was disconnecting all the computer peripherals
and only having the mouse, keyboard and just 1 monitor connected during the
installation

jgklopfe
Level 4

My Story with 'Dawn.Setup.InstallDriversStep'
failed.



 



Here is the install
problem that I experienced  and observed
in my “OclulusSetup.log” probably 50 times from early Dec 2020 until Feb 12,
2021.



[Error] [2/11/2021
8:21:38 PM] Process D :\Oculus\Support\oculus-drivers\oculus-driver.exe exited
with code -1 (failure).



[Debug] [2/11/2021
8:21:38 PM] Install 'Dawn.Setup.InstallDriversStep' failed.



[Warning] [2/11/2021
8:21:38 PM] Rolling back installation.



 



I worked on this problem
for nearly  two months. Tickets to Oculus
support were no help. They would respond quickly each time but they kept asking
me to do the same things over and over. I would get different support persons
and it seem that they would not read the history. Rather they would just tell
me to do the same things I had already done or ask me to run a trouble shooting
program (C:\Program Files\Oculus\Support\oculus-Diagnostics\OculusLogGatherer.exe).
However, I couldn't run that program because the installation didn't get far
enough to even install that program. I had tried everything that I could find
on Oculus Forum and Reddit formus that I could find.



Here are the various things
that I tried:



1)   
Shut off
anti-virus programs( I completely disable Microsoft Defender and WebRoot).



2)   
I ran the “Command Prompt” in administrator mode
with this command: “C:\OculusSetup.exe /drive=D” to try installing to my 1 TB D
drive.



3)   
Made sure my Quest 2 headset was not connected
during the installation



4)   
Completely updated Windows 10 at 20H2



5)   
I made sure no VPN was active



6)   
After each failure, I deleted all files and
folders having any Oculus data (I had read from other forums that was
necessary)



7)   
Supplied OculusSetup.Log,
OculusDrinverInstaller.log and MSINFO.Info, and Windows Update History.pdf files
Oculus support.



😎   
I had read someone got the same error from
having bad memory. I ran a full RAM memory test using “MemTest86” multiple set
of passing memory results.



9)   
Doing all the above, I also trying installing
from Windows Safemode



10) I
even tried installing using the Windows hidden Admin function



11)  I tried shutting down any hint  Microsoft Antivirus even using the "Local
Group Policy Editor" to fully disable it. I also shutdown Malwarebytes, stopped
all folder accesses to DropBox, etc, all team sharing programs using both the
task bar settings and using TaskManager .



Finally, the fix



I saw an obscure post on Reddit that someone thought that
they were able to resolve the problem by disconnecting all their computer peripherals,
(ie. all usb devices accept printer and mouse) and disconnecting any extra
monitors, etc.  They thought the problem
was an extra monitor connected.



The Fix:



1)     
 I
disconnected all peripherals accept a wireless USB mouse and keyboard and used
only 1 monitor instead of two monitors. This included no Oculus link cable
installed into the USB port.



2)     
I signed into Windows using a local account instead
of my Microsoft account



3)     
From the Microsoft Windows Security settings, I
shutdown Microsoft Virus and Threat Protection including (Real-time protection,
Cloud-delivered protection, Automatic sample submission, and Tamper
Protection). I also shutdown Firewall & network protections including
(domain network and private network)



4)     
I ran the Command Prompt using administrator
mode and ran this command line from the C:\ prompt. C:\OculusSetup.exe /drive=D    This was to install the program on my 1 TB
D drive instead of my smaller SSD C drive.  



The
installation finally completed successfully. I think steps 2 and 3 are important
(especially 3), but the solution was disconnecting all the computer peripherals
and only having the mouse, keyboard and just 1 monitor connected during the
installation

Worked great just disabling AntiVirus and removing all Oculus USB peripherals. Than you!

Also you may want to delete your copies of this post.