02-04-2022 09:34 AM
I've had zero problems with my quest 2 since I bought it. Today I purchased Body Combat. On my quest 2 it says install failed. I retry it, nothing happens. I tried to uninstall it, nothing happens. I've powered off then back on. My wi-fi has an excellent connection.
Can anyone assist?
02-05-2022 10:43 AM
I’m having the same exact problem with the BodyCombat purchase. Says it was purchased (no start options via mobile) and on the device it says ‘install failed’ and pressing retry or uninstall does nothing. And since it didn’t install you can’t delete from settings—> storage. I really want this app (tried it on my dad’s oculus and liked it) but I’m ready to ask for a refund since nothing I do works.
02-05-2022 11:14 AM
Exact same issue being experienced here with Terri's Effect: Connected. Really annoying with no means to retry it and the store just shows the same spinning circle
02-05-2022 11:27 AM
Hello Ms.BlueD, thanks for reaching out. Looks like you experienced installation failure on your Quest 2. We realize how disappointing this can be. Needless to say, we're here to help! Since your troubleshooting attempts were unsuccessful, we suggest performing a factory reset. Before performing a factory reset, please ensure that you have the Cloud Backup feature enabled. To perform a factory reset, please click here.
If the problem persists, please do not hesitate to submit a support ticket by clicking here.
Let us know if you need anything else. 🙂
02-05-2022 10:42 PM
Factory reset fixed me and the game worked.
02-06-2022 08:19 AM
Factory reset worked for me as well. Thanks for getting back to us quickly!
03-11-2022 05:51 PM
Hello, If I would do a factory reset would my game data save
03-11-2022 05:52 PM
Did you data save like game cosmetics and other thinfs
03-12-2022 07:20 PM
i have the same problem
03-17-2022 11:11 AM
I had the same issue , rather than factory reset i clicked on the dots an went to details and it brought up the store page and i was able to retry from there and it started to download and install again