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Install Failed

cya081
Level 2

@OculusSupport I bought Please Don't Touch Anything and it says install failed and when I click retry nothing happens

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey cya081! We understand the concern and we'd love to get to the bottom of this! Please make sure that you have enough storage for downloading the game, downloads require double the amount of storage on the device to download. If the storage on your device isn't the issue, the please attempt the following steps: 

  • Restart your headset
    • Hold down the power button till the Meta logo appears again. 
  • Factory reset
    • Turn off your headset.
    • Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    • Use the volume buttons on your headset to highlight Factory Reset and press the power button.
    • Use the volume buttons on your headset to highlight Yes and press the power button.
  • Performing a factory reset is irreversible and will remove all account information, downloaded games, and content from the headset.
  • Performing a factory reset won't remove content you've purchased or downloaded from your account.

Performing a factory reset will not remove your purchases from your account, however you will have to re-download all your downloaded games. A factory reset has been know to fix issues with install failures, and is highly recommended! 

 

We hope these steps help! Please let us know if these steps prove useful in getting your games to download!