09-27-2021 07:56 AM
Hi - my son set up his Oculus Quest 2 but inadvertently used my old and inaccessible email address. He now needs a PIN to purchase games but I can’t get him a new PIN (using the Forgotten PIN link) as it send a rest link to my old email. Any help would be appreciated! Thank you!
09-27-2021 12:03 PM
Hello there, we're sorry to hear you are experiencing trouble retrieving your old email address. We're here to help! You may want to reach out to the provider such as Google/Yahoo for assistance on retrieving old email address or create a new email address all together. Perhaps, you can then reset your Oculus PIN by following the instructions below:
When you click on the reset link from your email, if you encounter an error: "Whoops, looks like you are lost", then please log in from that page and it will redirect you to the PIN Reset page.
Please note the following:
Hope this is helpful! 🙂
12-29-2021 11:53 AM
This doesn't work if your pin reset is being sent to an invalid email that you can't change because you need the pin to change it, which is what the user said.
12-31-2021 08:59 PM
I have the exact same issue going on. I chatted with them and they said they would fix it in 2 days but can you tell me how you fixed it?
01-01-2022 12:34 PM
Hello, thanks for contacting us! We noticed that you are experiencing trouble resetting your PIN due to receiving invalid email address error message. We understand how disappointing this can be. Help is here for you!
Upon review, we noticed that you have an open support ticket that is currently under review. We are actively investigating your issue.
Please stand by as your agent continues to work towards resolution for this matter.
Thanks in advance for your patience. 🙂
01-14-2022 03:06 PM
I have the same problem. I cannot retrieve the pin. The email is inaccessible, But I cannot change my email address without the pin. Please allow me to change my email address to the right one so that I can reset a pin - otherwise, I cannot make any purchases. Thank you.
02-04-2022 02:44 AM
Same issue: Can't change PIN because email now unreachable, and can't change email because it requires PIN
Note: Although I managed to change my principal email in Facebook (to a reachable one) the oculus account still points to the old one...
02-04-2022 01:31 PM
If you are unable to access the email attached to your Oculus account, we would be more than happy to help you change it so that you are able to get back into the virtual space. Please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.
03-12-2022 10:04 PM
Lost pin and email
08-06-2022 02:51 PM
I am having this problem too, I cannot retrieve the pin. The email is inaccessible, But I cannot change my email address without the pin. Please allow me to change my email address to the right one so that I can reset it please.