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Invalid email and can’t reset PIN

ghoulzyy8942
Level 2

Hi - my son set up his Oculus Quest 2 but inadvertently used my old and inaccessible email address. He now needs a PIN to purchase games but I can’t get him a new PIN (using the Forgotten PIN link) as it send a rest link to my old email.  Any help would be appreciated! Thank you!

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello there, we're sorry to hear you are experiencing trouble retrieving your old email address. We're here to help! You may want to reach out to the provider such as Google/Yahoo for assistance on retrieving old email address or create a new email address all together. Perhaps, you can then reset your Oculus PIN by following the instructions below: 
 

  • Go to https://secure.oculus.com/my/profile/
  • log into your account
  • Click on Security from the left side
  • Click on Edit next to PIN
  • Click on Forgot PIN
  • Click on Request PIN Reset
  • A reset link will be sent to your email address
  • From your email click on the link and you'll be able to reset your Oculus PIN


When you click on the reset link from your email, if you encounter an error: "Whoops, looks like you are lost", then please log in from that page and it will redirect you to the PIN Reset page.

Please note the following: 

  • We recommend you to do this from a PC web browser (not a mobile App) as this method will not ask you for an OLD PIN that you may not remember.
  • Be sure that you are logged into your Oculus account before clicking on the reset link from email,
  • Do not use incognito mode in your browser since it will not remember your login session

 Hope this is helpful! 🙂