Hi - my son set up his Oculus Quest 2 but inadvertently used my old and inaccessible email address. He now needs a PIN to purchase games but I can’t get him a new PIN (using the Forgotten PIN link) as it send a rest link to my old email. Any help would be appreciated! Thank you!
Hello there, we're sorry to hear you are experiencing trouble retrieving your old email address. We're here to help! You may want to reach out to the provider such as Google/Yahoo for assistance on retrieving old email address or create a new email address all together. Perhaps, you can then reset your Oculus PIN by following the instructions below:
When you click on the reset link from your email, if you encounter an error: "Whoops, looks like you are lost", then please log in from that page and it will redirect you to the PIN Reset page.
Please note the following:
Hope this is helpful! 🙂