Hi - my son set up his Oculus Quest 2 but inadvertently used my old and inaccessible email address. He now needs a PIN to purchase games but I can’t get him a new PIN (using the Forgotten PIN link) as it send a rest link to my old email. Any help would be appreciated! Thank you!
Hello there, we're sorry to hear you are experiencing trouble retrieving your old email address. We're here to help! You may want to reach out to the provider such as Google/Yahoo for assistance on retrieving old email address or create a new email address all together. Perhaps, you can then reset your Oculus PIN by following the instructions below:
When you click on the reset link from your email, if you encounter an error: "Whoops, looks like you are lost", then please log in from that page and it will redirect you to the PIN Reset page.
Please note the following:
Hope this is helpful! 🙂
Hello, thanks for contacting us! We noticed that you are experiencing trouble resetting your PIN due to receiving invalid email address error message. We understand how disappointing this can be. Help is here for you!
Upon review, we noticed that you have an open support ticket that is currently under review. We are actively investigating your issue.
Please stand by as your agent continues to work towards resolution for this matter.
Thanks in advance for your patience. 🙂
If you are unable to access the email attached to your Oculus account, we would be more than happy to help you change it so that you are able to get back into the virtual space. Please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.