I hadn't heard back from Oculus Support since 6/11, when they asked for my account information.
Since then, I've been following up on the case every week and they respond like this:
"We sincerely apologize that we have not yet had time to review your case.
At this time, we have a larger volume of tickets than usual. Your ticket will be handled in the order it was received."
It has already been 80 days since I've got any new updates other than the template email from Oculus Support.
I'm curious if it's normal to take more than a month to process a case?
Hello, thanks for reaching out to us regarding this matter! We're currently experiencing some delays as we investigate this more thoroughly. For more immediate assistance, please click here to submit a new support ticket and include your previous ticket number. Thanks in advance for your patience! 🙂