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It's been 2 months and Oculus won't respond to me

tomjedi9
Level 2

After going through the diagnostics and all of that with Oculus support. The issues with my headset are extremely major and the headset is almost unusable at this point. After asking for a replacement headset, I have been mostly ignored for over 2 months. Why is this?

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey @tomjedi9, we are so sorry that you have not heard back from our support team. This is not the type of customer service we aim to present to our customers. We have located your support ticket, and we will do everything we can to make sure we get this issue resolved as soon as possible.