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It says my GPU drivers need an update even though it's up to date? HELP ME

sonnylee2006
Level 3
When I load up the oculus app a red bar appears at the top of the program and says oculus has detected a problem with your graphics drivers. I clicked on it and it says my graphics card drivers need and update. I went on to nvidia experience to look and see if I had to update my drivers but it says I have got the latest drivers installed (GeForce game ready driver 418.91). Oculus said to reinstall the drivers but I did that at least 3 times now and the same error message pops up in the oculus app saying there is a problem detected with your drivers. Can someone please give me a solution to this problem so I can actually play VR again.
22 REPLIES 22

OculusSupport
Community Manager
Community Manager


When I load up the oculus app a red bar appears at the top of the program and says oculus has detected a problem with your graphics drivers. I clicked on it and it says my graphics card drivers need and update. I went on to nvidia experience to look and see if I had to update my drivers but it says I have got the latest drivers installed (GeForce game ready driver 418.91). Oculus said to reinstall the drivers but I did that at least 3 times now and the same error message pops up in the oculus app saying there is a problem detected with your drivers. Can someone please give me a solution to this problem so I can actually play VR again.


Hey sonnylee2006,
I'm sorry to hear you're having problems with your graphic drivers.
Do you have integrated graphics on your system as well? If so, please
make sure those are updated as well. Are you completely uninstalling
the Nvidia driver through Windows Apps and Features before
reinstalling? There may be left over bits from older drivers if you
don't remove it through Apps and Features. Please create a support
ticket at https://support.oculus.com
if you need more help. Thanks! -Rick

sonnylee2006
Level 3





When I load up the oculus app a red bar appears at the top of the program and says oculus has detected a problem with your graphics drivers. I clicked on it and it says my graphics card drivers need and update. I went on to nvidia experience to look and see if I had to update my drivers but it says I have got the latest drivers installed (GeForce game ready driver 418.91). Oculus said to reinstall the drivers but I did that at least 3 times now and the same error message pops up in the oculus app saying there is a problem detected with your drivers. Can someone please give me a solution to this problem so I can actually play VR again.


Hey sonnylee2006,
I'm sorry to hear you're having problems with your graphic drivers.
Do you have integrated graphics on your system as well? If so, please
make sure those are updated as well. Are you completely uninstalling
the Nvidia driver through Windows Apps and Features before
reinstalling? There may be left over bits from older drivers if you
don't remove it through Apps and Features. Please create a support
ticket at https://support.oculus.com
if you need more help. Thanks! -Rick






Can please me what you mean by 'Windows apps and Features' so I can try uninstall the drivers off of that as well as Nvidia experience. I do also have integrated graphics in my pc (Radeon R7 graphics) and when I go onto Device manager and check the drivers it says they are up to date drivers. So I don't know about that. The exact thing it says on the oculus app is in a red bar at the top of the program that says 'Oculus has detected a problem with your graphics drivers. Learn More.' and then when I click learn more it says ' Oculus has detected a problem with the Installation of the drivers for your Nvidia GeForce gtx 1060 6gb. Reinstalling your graphics cards drivers may fix the problem'. 

Thanks, please get back to me as soon as possible. 






OculusSupport
Community Manager
Community Manager
Hey sonnylee2006, thanks for clarifyig that for me. Your integrated graphics aren't likely to be the issue. Please try uninstalling the Nvidia drivers as I suggested and install the latest Nvidia drivers again. If you're still having issues, please make sure that you create a support ticket so we can investigate this further for you. Thanks! -Rick

TomCgcmfc
Level 15
Sonny, you are best to uninstall your nvidia drivers using DDU in safe mode.  Google this find the free app and how to use it. Also I would avoid the 418xx drivers for now.  Many of us including myself are using 417.35 no problems.
i9 9900k, rtx3090, 32 Gb ram, 1tb ssd, 4tb hdd. xi hero wifi mb, 750w psu, Q2 w/Air Link, Vive Pro

sonnylee2006
Level 3
@TomCgcmfc

could you please tell me how I can do the unistalling of my nvidia drivers on DDU safe mode. Or just tell me what to look up on google.

Techy111
Volunteer Moderator
Volunteer Moderator
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html if you haven't got it yet and = https://youtu.be/ZxiLwLCxmkk

That vid should help you and this one if you want to go into safe mode = https://youtu.be/xDEfXSwbYYU
A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

TomCgcmfc
Level 15


@TomCgcmfc

could you please tell me how I can do the unistalling of my nvidia drivers on DDU safe mode. Or just tell me what to look up on google.

Just google Display Driver Uninstaller.  You will find lots of sites where you can download DDU like this one for example;

https://www.techspot.com/drivers/driver/file/information/17830/

If you add Tutorials to this you will get instructions.  Likewise go to youtube and search for DDU Tutorial Nvidia and you will see lots of YT vids to walk you through this.  Like this one from Nvidia for example;

https://www.youtube.com/watch?v=5u5MFnL4wQ4

Main thing to note is that you should run DDU in Windows Safe mode.  If you do not know how to do this google Starting up Windows 10 in Safe Mode.

Good luck.
i9 9900k, rtx3090, 32 Gb ram, 1tb ssd, 4tb hdd. xi hero wifi mb, 750w psu, Q2 w/Air Link, Vive Pro

sonnylee2006
Level 3
@TomCgcmfc 

Ok I will try that. Thank you so much for the help.

sonnylee2006
Level 3
@TomCgcmfc 

I tried everything you said step by step. I went into safe mode on windows. Then I removed all drivers. I then came out of safe mode and went onto nvidia experience. I downloaded drivers version 418.91 (latest nvidia driver) and when I go on oculus it still says there is something wrong with my driver. So I'm actually stuck at this point... I also did try running it on the driver you suggested to use which was driver version 417.35 and still brought up an error message and didn't allow me to setup my headset or start an app still.