We would love the opportunity to help you resolve this.
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Hey there, Goncalo.D.S.
We hope your Wednesday is going well. Also we do appreciate you bringing this to our attention. Not being able to have any clarity on this issue can be very frustrating, so we're here to step in and get you the answers you need.
Let us go ahead and continue this via private message, we did notice you reached out to us there. Thank you so much for your patience and understanding.
We will be in touch!