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Laptop setup black screen

Level 2

I just recently bought an HP Omen 15.  AMD Ryzen 7 5800.  GeForce 3060.  I have a mini display port and a USB C Thunderbolt port.  I have used the display port to mini display port adapter that came with the Rift S.  I have used a Display Port to USB C adapter recommended from a youtube video that got it to work that way.  While going through the setup process the headset is recognized being plugged in usb for power, and the display port whether I am using mini display or usb c, is green.  Audio comes through the head set.  Everything is fine until I get to putting the headset on to complete setup, all I get is black.  The headset works fine, I have a desktop I also use it on (normal diplay port), no problems there.  How can I get the display to work to the headset through the mini display port, or usb c?  Do I need to change a setting in how the ports access the graphics card?  I have done the suggested fixes through Oculus already, (replugging equipment, reinstalling software, beta program) but still have black screen on headset.


Oculus Community Manager
Oculus Community Manager

Hi, sorry to hear you are having issues  with the Rift S on your computer, could you open a support ticket with us here and include the log files from your system. Thanks!