05-09-2022 01:14 PM
I am having a issue that just started and I'm not sure why. I was playing a games when all of the sudden my controller just started moving on it own. I was moving backwards for some reason even though I wasnt touching the controller. I tried taking out the battery unparing and repairing the controller. The drift is so severe that I cant use the dead zone or calibrate it because it is stuck going down no matter what
05-09-2022 01:47 PM
Hey there, we're glad you reached out to us for help with your controller. Since you've already attempting a couple of troubleshooting steps, we'd like for you to work with us 1 on 1 via a Meta Quest Support ticket. We'll work together to see what other options we have for you.
11-05-2022 08:21 PM
I am Having the same issue. I Help. I have tried the same things. Other person and they are working either. Not know how to fix the problem.
11-05-2022 08:23 PM
The support ticket has nothing that describes my issue. I do not know how to fix this. Who should I contact?
11-05-2022 08:24 PM
I would rather not over the phone and rather Talk via message And or Email.
11-06-2022 11:32 AM
@WonlowFARTUS Hey hi, I fully understand not wanting to talk over the phone so I'd be glad to help get you to the email/chat side of 1 on 1's!
After opening that link, you can click Meta Quest. > Software or content. > Other software or content issue. > Select the option you'd prefer and you can add some details in the box as well.
Hope this helps!