Showing results for 
Search instead for 
Did you mean: 

Left controller not connecting

Level 2

Hello I’ve tried to reset my headset and as well as update it and my left controller is still having trouble connecting. I’ve tried unpairing it holding the “y” and menu button but not matter how long I press it for it won’t turn on or vibrate whatsoever. What other option do I have to make it work ?


Community Manager
Community Manager

Hey there, Pharo34! Wrestling with a controller is no fun! Let's look at that together and see what's going on. To get started, remove the battery from that controller for 30 minutes.


After 30 minutes have passed, replace that battery with a new, non-rechargeable battery and try to pair it again.


If that doesn't work, let us know! You can send us an email or chat by following this link. Your Meta Store Support team is standing by and ready to assist!