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Logging in

Huttonriley21
Honored Guest

I restarted my oculus, and when I came back into it I was logged out and then it made me log into Facebook to talk and see my friends, I put my account log in and the it took me to help saying that i need to be logged in

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Huttonriley21! We know how discouraging login issues can be, so we'd be glad to lend a hand! 

 

In order to gain some insight, could you please answer the following:

 

  • When was this first noticed?
  • Have you attempted any troubleshooting? (So to not repeat any steps)
  • Have you created a new account at any point?
  • Have you attempted to change your Facebook password?
  • Are you able to see your games/friends within the mobile app?

 

Along with those, could you test the below:

 

  • Uninstall the Oculus app.
  • Reboot the headset:
    • Turn off the headset.
    • Hold the Power and Volume Down (-) buttons together until the boot menu loads.
    • Use the Volume Buttons to highlight Boot Device and press the Power Button.
  • Reinstall the Oculus app and login.

 

Let us know how that works out for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @Huttonriley21! Just checking in to see if the previous steps helped out. If not, feel free to reach back out anytime for other possibilities!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!