Showing results for 
Search instead for 
Did you mean: 

Media syncing issues

Level 2

I have tried recording multiple videos to try and sync them to the app. I have tried manually and automatically syncing them but it never worked. I click the button, it gives me the notification, but it still says it’s not synced, so I go to my device and I don’t see the recordings. They are about 19 minutes long, I really need help with this as a YouTuber with daily uploads.


Level 2

Yeah, I have the same problem as well

Community Manager
Community Manager

Hi there @thingamabobber, we hope you're having a wonderful day! We know how important it is to save videos and understand how frustrating it can be when it doesn't work, but don't worry, we will be delighted to help.


To help us get your videos to sync please try these steps:


  1. Log out of the mobile app.
  2. Uninstall and re-install the app.
  3. Log back in and re-sync videos.

You can also follow the steps to sync videos by clicking here. Please let us know if this helps.