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Mobile app devices

xeno3d
Level 6

I disconnected my Rift S and removed it from the oculus software over a week ago but it's still showing under my devices as connected.  How long does it take to be removed? Is there a way to manually remove it?

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey xeno3d,

 

We understand that you're trying to disconnect your Rift S from the Oculus software. Don't worry we're here to get you in the right direction!

 

 

There is a way to manually remove your Rift S, we will provide you with the troubleshooting below:

 

 

"Devices" tab, in Oculus Home > "Rift S and Touch" > Remove Device

 

 

 

After attempting the troubleshooting steps and you continue to run into the same issue please send us a private message so we can do further research. 

 

Have a great week!