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Mobile app trying to connect with wrong Facebook account

Scrumbungulus
Level 2

I linked my Facebook account with my Quest. I've since deleted that account. I now have a new Facebook and I've linked it with the Oculus account on PC. The mobile app still wants me to sign in with the Facebook that no longer exists. What am I supposed to do about that?

3 REPLIES 3

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello @Scrumbungulus ! If you haven't already, please open a support ticket with us here and we will be happy to assist you with this issue. Thanks!

PITTCANNA
Level 12

on your phone sign in on facebook the correct account.  if needed log out and delete app data before logging in.  Also check email address.  Oculus may need to update to the address of the current facebook account you want to use.

So on the web check the below link

https://secure.oculus.com/my/profile/

 

make sure the new facebook matches the email in that link

 

update if needed.

 

and completely log out of everything on the phone (even facebook web and app)

open the oculus app

merge with facebook it will ask you sign in to facebook and sign in to the correct account.

YMGstarfish
Level 2

try using your phone number or email associated with your facebook account. one or the other should work. if not, then i don’t know.