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Multiple lights inside headset

I liked it when I only had one green light inside my headset.

Now I have 5 in total.

2 bright (including the original) and 3 smaller "distant stars".

 

Is this a known issue?

How do I fix?

 

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello there! Thanks for reaching out to us! It's unfortunate to hear about your display issues. Your issue is important to us, and we want to help you resolve this issue asap. Let's work on this together, so that we can get you back in the game. 

 

First and foremost, we would like you to try restarting the unit. (https://support.oculus.com/articles/getting-started/getting-started-with-quest-2/reboot-oculus-quest...)

 

If that doesn't work, please try factory resetting the unit. (https://support.oculus.com/articles/fix-a-problem/troubleshoot-headsets-and-accessories/troubleshoot...)

 

If you are experiencing these issues with a Rift/Rift S, feel free to ignore the steps above. Instead, try checking your cable connection to your PC. 

 

If these steps don't work for you, we encourage you to submit an Oculus Customer Support ticket at https://support.oculus.com/articles/contact-us/contact-us/index-contact-us/, and one our agents will be happy to assist you with further troubleshooting steps. If you have already submitted a support ticket, please feel free to DM us with your ticket number, and we will look into this issue further for you. 

 

Please message us back if you need any further assistance with any issues regarding your device. Otherwise, we hope that this information will help get your problem resolved. 

 

Happy gaming, and see you in VR soon!