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My Account and the Refer's account were NOT credited with $30.

jmagyari
Level 2

My Account and the Refer's account were NOT credited with $30.

 

I am the new Oculus Purchaser.   I followed the links when registering.

 

Don't know if this makes a difference but my facebook account has an email from another of my emails.  During the process of clicking the referal link when registering, it indicated the 2 emails were now  linked together.

 

What do I need to do

a) Is there a number I need to call, I can't find any numbers listed

b) Do I need to return the Oculus 2 Headset and get a refund and start over?

 

Please let me know what I need to do?

 

thanks,

john

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there! Thank you for notifying us. It's important our users receive their referral credit as promised. We definitely understand your concern and we're happy to help you out! 

There's no need to refund the headset. We'll just need to verify a few details to look into why the credits weren't received. 

 

We'll need to gather personal information for each account, so we like to invite you directly message us. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.