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My Oculus Quest 2 keeps turning off randomly?!

WoofWolf21
Level 3

Now, I will have to say a few things before any replies on solutions are made:

- The battery of the headset is 100%.
- The camera is clean and tracking is working.

- The headset itself on the outside has no damage.

- This issue has just started.

 

Well, to put it simply, it keeps turning off. I have to manually turn it back on and it isn’t a black screen of death situation. It could be that the power button has some dust in it but it is unlikely.

 

It would be great if someone has this same issue as I have searched a bit and have not seen this issue in the slightest.

 

Thanks for reading, 

WoofWolf21.

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hey hey! Good hearing from you, WoofWolf21! 

We appreciate you for making us aware of this ongoing issue. While looking into this, we came up with a few questions for you. Are you experiencing this while connected to your PC? Or are you experiencing this while using your headset standalone? 

You may be facing a situation where your device has entered in a loop. We will need to carry over this conversation via private message. Please copy and paste this link into your browser https://metaque.st/CommunitySupport or click on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. 

Hope to hear back from you soon! 

Hello. It happens stand-alone as my PC is no VR support. Thanks for replying and I hope I can get this issue fixed.