08-14-2022 08:22 PM
I recently bought a quest 2 and when it came, it stayed on the meta screen. Every time I try to reboot or factory reset, it just gives me an error message. This literally came like this out of the box.
Solved! Go to Solution.
08-15-2022 11:12 AM
Hey again! Thanks for trying that for us. The next thing we were going to suggest here is to open up a support ticket with us, so our team can look into this a bit closer. That way our Support Team can get you that one on one support and find the best solution to get you back in the game!
You can open a support ticket here: https://metaque.st/Support. Our team is ready to help!
08-14-2022 08:38 PM
Hi there! Thanks a bunch for sharing what's been going on with your headset. We'd love to take a look at this and offer some help.
If it seems your headset is having a hard time loading, try the following steps to force a factory reset in the hope to isolate this problem,
The device should now begin the Factory Reset process. We suggest reaching out to our expert support team here 👇🏻 and they can offer a solution.
08-14-2022 08:54 PM
I already tried factory resetting it. The quest 2 continues to get stuck on that screen. Is there any way I can send it in to get it checked?
08-15-2022 11:12 AM
Hey again! Thanks for trying that for us. The next thing we were going to suggest here is to open up a support ticket with us, so our team can look into this a bit closer. That way our Support Team can get you that one on one support and find the best solution to get you back in the game!
You can open a support ticket here: https://metaque.st/Support. Our team is ready to help!