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My Quest has been stuck on the power off page and I can not look around

Level 2
I have just received the quest yesterday and I can not even use it. After playing for a while my quest turn off by itself because it ran out of battery. I hook it up to the charger and leave it for 2 hours. I come back to my quest frozen on a still image of which seems to be the back round of where you choose to turn the quest off. The controllers are not working and the power button on the side of the quest has been flashing white ever since. Anything I can do to fix this?

Community Manager
Community Manager
Hey ChickenQuesadilla, try holding the power button for 30+ seconds. If the issue persists, see if you can factory reset the device. If you need further assistance, create a ticket. - Principe

Not applicable
Is there any other way?