05-21-2022 10:32 AM
It’s to the point where it’s constant and I need new ones. If you could check my Warranty and see if you can send me new ones that would be great
Solved! Go to Solution.
05-21-2022 11:18 AM
Heya! Drifting controllers can be a hinderance, so let us look into this immediately. First have you been able to try out a few troubleshooting steps? If not we advise you to please try out these steps, so we can rule out if this is an issue involving either your controller batteries or the controllers sensors.
Removing Controller Batteries:
Cleaning the Controllers: Sometimes sweat, dust and other bits of debris can start to build up in and around the controllers.
If none of these steps work out for you then, rest assured we would like for you to create a support ticket, you will be able to chat with our specialist! We hope this information we provided was helpful. Always here to help!
05-21-2022 11:18 AM
Heya! Drifting controllers can be a hinderance, so let us look into this immediately. First have you been able to try out a few troubleshooting steps? If not we advise you to please try out these steps, so we can rule out if this is an issue involving either your controller batteries or the controllers sensors.
Removing Controller Batteries:
Cleaning the Controllers: Sometimes sweat, dust and other bits of debris can start to build up in and around the controllers.
If none of these steps work out for you then, rest assured we would like for you to create a support ticket, you will be able to chat with our specialist! We hope this information we provided was helpful. Always here to help!
05-21-2022 03:26 PM
I fixed the drift a bit ago, it was just needing a cleaning
05-22-2022 08:15 AM
@jackhoff420 that's great to hear! We're so glad you were able to get you controllers, back on track..!
09-02-2023 08:16 PM
My controllers keep getting drift even after I get new ones can you guys look into my warranty for that please
09-03-2023 08:36 AM
Hey there, @welcomethe_darkside. Thank you for giving us a heads-up on the drifting issue you have been having with your controllers. Having any sort of issue with drifting can certainly bring your VR game to a standstill, and we would be happy to look into that for you. Before we go down the warranty options route, can you tell us the following:
Have you cleaned your controllers?
Recalibrated your controllers? If not, here is how:
For Quest 2 and Quest Pro:
What troubleshooting have you done so far so we don't repeat anything?
Please let us know if you have any questions. We are looking forward to your reply.
09-04-2023 09:16 AM
Hello, @welcomethe_darkside! Just checking in to see if you are still needing assistance with your drifting controllers If so, please do reach back out to us at your earliest convenience. Thank you!
09-04-2023 09:47 AM
I had controller drift with my left Pro, first time I experienced it with any controller... a quick squirt of Deoxit into the base of the joystick followed by a minute of moving it about, improved it, repeated the next day cured it completely. I spoke to someone who used WD40 Contact Cleaner (not regular WD40) on their Quest 2 controller with good results.
09-04-2023 10:47 AM
Hey there, @DaftnDirect. Thank you for letting us know how you were able to fix your drifting issue with your controller. If you have any questions or any other suggestions, Please let us know.
10-02-2023 09:08 PM
Can I send my controller for fixing?