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My oculus is connected but I can't do anything.

KaiSugarHigh
Level 2

I have my oculus connected to the internet I just can't access anything. The moment I try to get on a game it either kicks me out or doesn't let me connect.

Our wifi did go out a few hours ago and I just tired to get on my oculus.

 

Yes I've tired resetting it, yes I've tried connecting/forgetting the wifi, yes I've connected it from the phone app, and yes I've reset my wifi.

 

Nothing has been working and it's stressing me out, I just bought this.

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there, KaiSugarHigh! We know how important it is to be able to access your games and library, so we'd love to help! We noticed you were already a couple steps ahead of us, which is awesome! 

 

To confirm, could you please answer the following:

 

  • When did you first notice this?
  • Have you recently changed your Facebook/Oculus account password?
  • Have you created a new account at any point?

 

Along with this, could you please test out the following:

 

  • Uninstall the Oculus app.
  • Reboot your headset:
    1. Turn off the headset.
    2. Hold the Power and Volume down buttons together until the boot menu loads.
    3. use the Volume buttons to highlight Boot Device and press the Power button.
  • Reinstall and login to the Oculus app.

 

If that doesn't seem to work, feel free to reach back out for some other possibilities!