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My oculus is not updating apps

Fruity_thebest
Level 2

My Oculus has stopped updating apps, and I have tried everything, my internet is reasonably fast at 220meg. I have plugged in the headset and left it charging whilst switching the auto sleep to 4 hours and still no updates have even started. I bought a game and had to get a refund as it would not download? 

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello Fruity_thebest, thanks for reaching out. We are aware that some people still are not able to properly install apps on their Quest library. If you have a game or app that seems stalled for more than a few hours, ensure that you have the Cloud Backup feature enabled then perform a factory reset. Once completing these steps, the updates should resume. 

 

If you would like to backup any personal files from your Oculus Quest before the factory reset, please here click for instructions on how to transfer files to and from your Oculus Quest and your computer. 

 

Let us know if you need anything else.