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My oculus quest isn’t working

Level 2

I love my oculus quest, in quarantine i played it every night, but last week it said “software update” and so I put it on charge and kept it on for 2-3 hours, when I turned it on i heard the start up noise and the oculus logo, then three dots appeared and faded away and it was just black, thr weirdest pet is that it isn’t off and it’s not just projecting nothing, because when I hold in the home button the icon shows up, and when I hold down the off button it takes me to the power off screen, has this happened to anyone else? Cause I need help


Oculus Community Manager
Oculus Community Manager

Hello @Maplepotato  If you haven't already please open a support ticket with us here and we will gladly help you in resolving the issue. Thanks!