06-06-2022 11:02 AM
Need help
06-06-2022 11:24 AM
Hello there! We're sorry to hear you're experiencing this black screen issue. We appreciate you letting us know that performing a factory reset didn't help to resolve this for you. With that being said, we'd like to invite you to submit a support ticket so we can look into your options together. Please reach out to our team here with the details of your issue and all the troubleshooting steps you've tried so far. One of our agents will be happy to assist you further.