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My quest 2 rest itself and all installed apps disapear

Aymito2
Level 4

Suddenly while in VR the quest 2 rest itself and all installed app disappeared completely ,

this is the first time something like this happened, I wasn't even playing any game, what happend ??

1 ACCEPTED SOLUTION

Accepted Solutions

OculusSupport
Community Manager
Community Manager

Hello there fellow gamer! Oh bummer, we need games to enjoy VR! Having that said let's see what is going on.

What kind of reset did you perform on your device?

If you performed a factory reset, all applications should be saved to your Oculus home app and you may have to redownload the games. If you did not perform the factory reset, please make sure you are logged into your Oculus home via phone and it is on the same network as your device.

 

If you are still experiencing the loss of applications, please submit a support ticket with the link below so we can look further into this issue. 

 

Click here

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1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hello there fellow gamer! Oh bummer, we need games to enjoy VR! Having that said let's see what is going on.

What kind of reset did you perform on your device?

If you performed a factory reset, all applications should be saved to your Oculus home app and you may have to redownload the games. If you did not perform the factory reset, please make sure you are logged into your Oculus home via phone and it is on the same network as your device.

 

If you are still experiencing the loss of applications, please submit a support ticket with the link below so we can look further into this issue. 

 

Click here