09-17-2021 09:17 PM
So this started to happen very commonly and its starting to tick me off, every time I launch a game or even just be in the oculus menu my headset just stays in one frame or one postion , and just goes black and all I hear is static and turns off. It always dose this when launching anything if anyone can please give me advice or help me please.
09-18-2021 11:13 AM
Hi cherrythe1, we hate to see that you're experiencing this issue with your Rift S and we want to do everything we can to help fix this with you. To get to the root of what's happening, we just have a few questions to help us get started!
We look forward to hearing back from you so that we can partner on resolving this together!
09-25-2021 01:14 AM
My specs are
Gpu-Geforce Gtx 1660 ti
Cpu-intel core i7
32 gigs of cosair ram
Operating system windows 10
No the monitor is not connected to the video card
I was thinking of buying a cable adapter to see if it will fix but sadly I found out it's the cord itself.
09-25-2021 12:52 PM
Hey there Cherrythe1, I understand you have found the root of the issue, which is your Rift S cable. I'm sure this isn't ideal for you as you are still unable to use the device, but you may still be able to find a new one from some Third Party Retailers.