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Need help, losing my mind.

BABYFURNACE
Level 2
So, i've been extremely excited for my Oculus Quest 2 to arrive in the mail, however, the brand new headset shipped to me was defective straight out of the box. My problem is that I'm in a constant boot loop on my first setup (software update), I've been able to connect to wifi, but not to the app and the oculus just restarts itself before I can get anything done. 

I've sent support tickets, I've watched youtube videos, I've gotten 60+ replies on reddit on how i should fix this headset and nothing is working

I have tried everything, powering off, factory reset, USB update, SD update, letting it die, letting it sit and reset itself for 8 hours, letting it get a full 100% charge, switching wifi networks, restarting router... ETC ETC. Ive tried everything.

The problem im having now is I have no clue how to return this unit because I bought It as a guest, not inside my account and you cant attach guest orders to an account. I have no way to return this headset that is completely broken when it was shipped to me brand new.

To say I am beyond infuriated is an understatement. Someone please point me in the right direction.
1 REPLY 1

Richooal
Level 12
Simply open a support ticket...........

i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.