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New Oculus Quest 2 won't update via App & Controllers not working

lebraeu
Protege

Guys, 

i've got my brand new oculus quest 2 and i'm very frustrated. I can't get the iOS mobile App to update my device. And also i'm stuck in the controller pair screen withouth the controllers connecting to the device. 

 

I tried:

- 5 Factory Resets

- 30 Minutes withouth Controller Batteries

- Key Combination to pair the controllers again

- Tried the iOS, Android and even iOS on Mac Apps

- Charged to 100% 

 

Nothing would work. Any suggestions?

 

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4 REPLIES 4

Pyros1
Explorer

Start a support ticket so the support people can tell you to send it back for a refurbished headset that may or may not work. I will be getting my fourth sent to me in the next two weeks. Good luck!!

thank you very much i am in contact with oculus support they mentioned something like a software bug which their devs have to fix - i dont know how this can happen 

Did they give a timeline for the fix?

nope