08-27-2022 08:28 AM - edited 08-27-2022 08:32 AM
Guys,
i've got my brand new oculus quest 2 and i'm very frustrated. I can't get the iOS mobile App to update my device. And also i'm stuck in the controller pair screen withouth the controllers connecting to the device.
I tried:
- 5 Factory Resets
- 30 Minutes withouth Controller Batteries
- Key Combination to pair the controllers again
- Tried the iOS, Android and even iOS on Mac Apps
- Charged to 100%
Nothing would work. Any suggestions?
08-27-2022 10:23 AM
Start a support ticket so the support people can tell you to send it back for a refurbished headset that may or may not work. I will be getting my fourth sent to me in the next two weeks. Good luck!!
08-27-2022 10:43 AM
thank you very much i am in contact with oculus support they mentioned something like a software bug which their devs have to fix - i dont know how this can happen
08-27-2022 10:56 AM
Did they give a timeline for the fix?
08-27-2022 11:19 AM
nope