07-13-2016 02:04 AM
12-03-2016 07:02 AM
Same problem here, it is definitvly a hardware problem with the cable/plug in the Headset. Bought mine in USA, I live in Europe and support says they can do nothing for me. Selling a faulty high priced item with such a production issue and then not helping the customers and ignoring, this is miserable.
12-03-2016 07:42 AM
fly4fun said:
I have been battling with this issue for over a month now. Oculus's first response to a ticket was immediate, and the proposed plug-unplug the connector at headset a complete sand in the eyes nonsense. Do they really think that early tech adapters are so moronic and tech-unsavy not to check that out first?? Common, this is a 700 eur hardware with a major design/engineering fault. It is clearly a hardware issue stemming either from poor soldiering at the socket in headset board or a poor choice of connector joint for the task. Either one is just a consequence of bad design, no other word for it. It would be maybe acceptable for a 200 eur prototype but is really ridiculous to swallow for a final product. Somebody should know better to make it more robust. And when discovering it is not, find a solution - a hardware! solution - already instead of playing dumb. Their 'design', the headstrap and moving parts of it are pulling the cable from the joint and constantly putting a load on it when you readjust it on your head. No wonder it is getting loose. A more robust connector could fix that or something else, I will not be solving the design problems for such an expensive device..
Anyhow, after my reply to their first response that 'no, I have unplugged and re-plugged it and still have the same issue and might it not be the connector at fault,' there was nothing but silence. I would gladly send it back and have it replaced if they would finally respond to me. At the same time I am also afraid that without a proper hardware fix, this will happen again and I will be always handling it like glass, afraid it will brake. I expect not to throw it at a wall and survive but putting it on and off should not damage it also, this is a normal use, not some abuse. Imagine now the room scale vr touch experience with this newfound fragility in mind.. is that a joke?
12-04-2016 08:16 PM
12-04-2016 08:23 PM
12-05-2016 12:04 AM
12-13-2016 02:17 PM
12-13-2016 02:41 PM
Swoodle said:
Wish there would be a concrete answer from oculus support on what the possible problems are and how to fix them. The constant disconnects that sooooooo many people experience are really screwing this whole VR thing up.
12-13-2016 02:44 PM
12-13-2016 02:51 PM
12-14-2016 12:16 PM