cancel
Showing results for 
Search instead for 
Did you mean: 

New quest 2 Corrupted data

Jayfresh09
Honored Guest

Hi, I just bought a quest 2 and could never get it past the logo screen. I left it alone for a good 30 mins and the screen mentioned the data was corrupted. I did a factory reset only to be met with the same cycle over again. Please any help is appreciated.

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

 Oh no, that does not sound fun! We would like to look further into this for you and get you into the game! Please submit a ticket with us here at Oculus Support. 👀

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have submitted a ticket.

TomCgcmfc
MVP
MVP

Often happens when you don't let firmware updates finish properly.  Same as with other devices.  This can sometimes brick your Q2 and require you to send it back to Oculus to fix. 

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with Etsy lens mod and Index Controllers