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New quest 2 Corrupted data

Jayfresh09
Level 2

Hi, I just bought a quest 2 and could never get it past the logo screen. I left it alone for a good 30 mins and the screen mentioned the data was corrupted. I did a factory reset only to be met with the same cycle over again. Please any help is appreciated.

3 REPLIES 3

OculusSupport
Oculus Community Manager
Oculus Community Manager

 Oh no, that does not sound fun! We would like to look further into this for you and get you into the game! Please submit a ticket with us here at Oculus Support. 👀

I have submitted a ticket.

TomCgcmfc
Level 15

Often happens when you don't let firmware updates finish properly.  Same as with other devices.  This can sometimes brick your Q2 and require you to send it back to Oculus to fix. 

9 9900k, rtx3090, 32 Gb ram, 1tb ssd, 4tb hdd. xi hero wifi mb, 750w psu, Q2 w/Air Link, Vive Pro