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Non existent support

mpdive12
Level 3
What would make a company so arrogant, that they feel as if they can ignore any support requests?  They start off a support string, and then liars like Becca, say that they will get back to you.  They never do.  That is why companies like Amazon will stay strong and prosper forever because they realize customers are where their profit base is.  To intentionally ignore after a sale is nothing less than arrogant and inhuman.
3 REPLIES 3

adam_poole_313
Level 7
With rare exception, big companies have terrible support. I have also had terrible support experiences with Oculus to the point where I will never buy another one of their products again.
Oculus Rift S, CV1
Intel i7-8700K
ASUS ROG Maximus X Hero
16GB DDR4 x 2
4 TB SDD, 2 TB SSD, 1 TB SSD
Windows 10 Home

mpdive12
Level 3
Cant believe the arrogance of just ignoring support tickets.  No responses.  How sad

I hear you loud and clear , over 30 support tickets without a response. My 2 oculus devices with hundreds of dollars in games useless because I just need a phone number changed for two factor authentication. Obviously things haven’t change in two years.