cancel
Showing results for 
Search instead for 
Did you mean: 

Oculus App Status "Can't reach Oculus service", urgent cannot develop our app for quest store

carlrealvr
Level 2
We are in beta and are trying to release a build for Oculus QA

We started having issues with the Oculus app on PC. When it is run it fails, saying:

Occulus App Status
Can't reach Oculus service
Please try restarting your computer. If that doesn't work, try repairing your Oculus app.

We have repaired it, that didn't work. Then reinstalled it, as Administrator, also didn't work. Then uninstalled and deleted everything under C:\Users\<user>\AppData\Local\Oculus, and reinstalled as Administrator OculusSetup.exe, and rebooted. It still cannot reach the Oculus service.

There are some errors at the end of OculusSetup.log:
[Debug] [2/15/2021 12:43:44 PM] Attempting to start the Runtime service.
[Debug] [2/15/2021 12:43:45 PM] Done. Waiting for Runtime to initialize.
[Warning] [2/15/2021 12:43:45 PM] IPC connection attempt failed!
[Debug] [2/15/2021 12:43:45 PM] Cannot connect to Runtime yet. Sleeping.
[Warning] [2/15/2021 12:43:45 PM] IPC connection attempt failed!
[Debug] [2/15/2021 12:43:45 PM] IPC thread running; waiting for Oaf to connect.
[Debug] [2/15/2021 12:43:48 PM] Cannot connect to Runtime yet. Sleeping.
[Warning] [2/15/2021 12:43:48 PM] IPC connection attempt failed!
[Debug] [2/15/2021 12:43:51 PM] Cannot connect to Runtime yet. Sleeping.
[Warning] [2/15/2021 12:43:51 PM] IPC connection attempt failed!
[Debug] [2/15/2021 12:43:54 PM] Cannot connect to Runtime yet. Sleeping.
[Warning] [2/15/2021 12:43:54 PM] IPC connection attempt failed!
[Debug] [2/15/2021 12:43:57 PM] Cannot connect to Runtime yet. Sleeping.
[Warning] [2/15/2021 12:43:57 PM] IPC connection attempt failed!
[Debug] [2/15/2021 12:44:00 PM] Cannot connect to Runtime yet. Sleeping.
[Warning] [2/15/2021 12:44:00 PM] IPC connection attempt failed!
[Debug] [2/15/2021 12:44:03 PM] Cannot connect to Runtime yet. Sleeping.
[Warning] [2/15/2021 12:44:03 PM] IPC connection attempt failed!
[Debug] [2/15/2021 12:44:06 PM] Cannot connect to Runtime yet. Sleeping.
[Warning] [2/15/2021 12:44:06 PM] IPC connection attempt failed!
[Debug] [2/15/2021 12:44:09 PM] Cannot connect to Runtime yet. Sleeping.
[Warning] [2/15/2021 12:44:09 PM] IPC connection attempt failed!
[Debug] [2/15/2021 12:44:12 PM] Cannot connect to Runtime yet. Sleeping.
[Warning] [2/15/2021 12:44:12 PM] IPC connection attempt failed!
[Error] [2/15/2021 12:44:15 PM] Exception wating for the Runtime service to init:\nSystem.AggregateException: One or more errors occurred. ---> System.Threading.Tasks.TaskCanceledException: A task was canceled.
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
at Dawn.Setup.InstallRuntimeStep.StartService()
---> (Inner Exception #0) System.Threading.Tasks.TaskCanceledException: A task was canceled.<---

[Debug] [2/15/2021 12:44:15 PM] Done. Runtime state: Running.
[Debug] [2/15/2021 12:44:15 PM] Install 'Dawn.Setup.InstallRuntimeStep' succeeded.
[Debug] [2/15/2021 12:44:15 PM] Installation succeeded.
[Debug] [2/15/2021 12:45:26 PM] Removing working directory.
[Warning] [2/15/2021 12:45:26 PM] Exception deleting 'C:\Users\oferb\AppData\Local\Temp\OculusSetup-d99f2f17-b8e0-4596-8117-03c89b371287':
System.UnauthorizedAccessException: Access to the path 'DaybreakNative.dll' is denied.
at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data)
at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost)
at Dawn.Mixins.ReallyDeleteDirectory(String path)
[Debug] [2/15/2021 12:45:26 PM] Scheduling delete of 'C:\Users\oferb\AppData\Local\Temp\OculusSetup-d99f2f17-b8e0-4596-8117-03c89b371287' on next reboot.
[Debug] [2/15/2021 12:45:26 PM] Removing downloads directory.
[Debug] [2/15/2021 12:45:27 PM] Exiting with code 0.

This is an extremely urgent issue for us, as we can no longer access certain settings from within the OVR Plugin for Unreal Engine, it does not even show the settings unless the Oculus App is running. We also cannot access Rift mode because of this, among other issues.

2 REPLIES 2

OculusSupport
Oculus Community Manager
Oculus Community Manager
Hi there, we'd like to check out your Oculus Diagnostics Logs in full to see what may be causing the connection to fail. Can you please click here to submit a ticket and include them? Thank you.

sampson2525
Level 2

Im having this same problem. Have you been able to solve the issue? If so, what did it take to remedy the malfunction?